The Evidence Indicates That Satisfied Employees Increase Customer Satisfaction and Loyalty

question 94

True/False

The evidence indicates that satisfied employees increase customer satisfaction and loyalty.

---

Definitions:

Immune System

The body's defense mechanism against pathogens, comprising various organs, cells, and proteins.

Stress Signals

Physical or psychological responses that indicate distress or discomfort in the body, often as a reaction to external pressures or challenges.

Psychoneuroimmunology

A new field of scientific inquiry that explores connections among psychological factors (such as attitudes and emotions), the nervous system, and the immune system.

General Adaptation Syndrome

A three-phase response (alarm, resistance, exhaustion) that describes the body’s physiological reaction to stress over time.