What Is the Percentile Point at the 80^th Percentile in the Following

question 65

Multiple Choice

What is the percentile point at the 80^th percentile in the following distribution?

• A)2
• B)6
• C)7

---

Definitions:

CRM

Customer Relationship Management (CRM) is a strategy and set of technologies used by organizations to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving customer service relationships and assisting in customer retention and sales growth.

Continuous Attention

Ongoing focus and vigilance towards a task, project, or objective to ensure its successful completion.

Value Chain Analysis

A strategic analysis tool used to identify the primary and support activities of a business that create value for the customer, to enhance competitive advantage.

Core Processes

are the essential and fundamental activities carried out by an organization that directly contribute to its main objectives and mission.