The Backbone of Identifying,studying,and Implementing Best Practices Is

question 19

Multiple Choice

The backbone of identifying,studying,and implementing best practices is

• A) business process reengineering.
• B) a corporate culture that has a core value of operating excellence.
• C) benchmarking.
• D) Six Sigma quality control techniques.
• E) innovative application of TQM techniques.

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Definitions:

Coercive

Relating to the use of force or intimidation to obtain compliance.

Selfish Reasons

Motivations or justifications for actions that prioritize one's own benefits or interests above others'.

Downward Influence

The impact or control exerted by individuals in higher positions within an organization upon those in lower positions.

Rational Persuasion

Using logical arguments and factual evidence to convince others to change their attitudes, beliefs, or behaviors.