Changing a Problem Culture

question 8

Multiple Choice

Changing a problem culture

• A)is one of the toughest managerial tasks because of the tendency of company personnel to cling to familiar practices and ways of doing things.
• B)is best done by instituting an aggressive program to train employees in the ways and beliefs of the new culture to be implanted.
• C)is best done by selecting a team of key employees to lead the culture change effort.
• D)requires writing a new statement of core values and describing in writing the kind of culture that is needed.
• E)can be done quickly only if managers tie incentive compensation to exhibiting the desired new cultural behaviors and if managers visibly praise people who exhibit the desired new cultural traits.

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Definitions:

Compliance Training

Training provided to employees to ensure they understand and adhere to laws, regulations, and company policies affecting their work.

Performance Problems

Issues related to an individual's or organization's inability to meet established goals, standards, or expectations.

Needs Analysis Process

A systematic method to identify and evaluate the gap between current conditions and desired outcomes to define necessary interventions.

Call Centre

A centralized office used for receiving or transmitting a large volume of inquiries by telephone, often for customer service purposes.