In Which Situation Would It Be Most Appropriate to Use

question 35

Multiple Choice

In which situation would it be most appropriate to use the indirect strategy to communicate bad news?

• A)You are informing a customer that her monthly subscription will increase by $1.50 per month.
• B)You are informing a customer of a small policy change.
• C)You are informing an applicant that his job application will not be considered.
• D)You are informing a customer that her account payment is overdue.

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Definitions:

Information Revolution

The rapid and extensive changes in society due to the vast availability of information, primarily through information technology and the internet.

Microchip

A small semiconductor device containing integrated circuits used for processing, memory, or specific control functions in electronic devices.

Technological Development

The process of research and innovation that leads to the introduction of new technologies or the improvement of existing ones.

Industrial Revolution

A period of major industrialization from the late 18th to early 19th century that transformed mainly agrarian, rural societies in Europe and America into industrialized, urban ones.