Which Statement Best Reflects the Advice Given in the Text

question 49

Multiple Choice

Which statement best reflects the advice given in the text about refusing requests?

• A)Try to place the refusal in the middle of a paragraph or in a subordinate clause.
• B)In the closing, refer to the bad news and apologize sincerely.
• C)Always include sales promotion or resale information in your refusal letter.
• D)Use words such as regret, sorry and unfortunately often so that the reader knows that you care.

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Definitions:

Bladder

A muscular sac in the pelvis that stores urine, allowing urination to be infrequent and controlled.

Sac

A fluid-filled structure in the body which can enclose or secrete substances, as in cysts or secretory cells.

Hemoptysis

The expectoration (coughing up) of blood or bloody sputum from the lungs or airways.

Spitting

Ejecting saliva forcibly from one's mouth, sometimes as a response to an irritant or infection.