Which Sentence Is the Most Effective Apology When Writing a Negative

question 36

Multiple Choice

Which sentence is the most effective apology when writing a negative message?

• A)We are genuinely sorry that you found one of our customer service representatives to be unhelpful.
• B)We regret that you are unsatisfied with our service.
• C)We apologize if you are unsatisfied with one of our customer service representatives.
• D)We are sorry for your unpleasant experience.

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Definitions:

Bad Debts Expense

The portion of accounts receivable that a company does not expect to collect, recognized as an expense in financial accounting.

Allowance for Doubtful Accounts

An estimation of the amount of accounts receivable that may not be collected, which is used to reduce the total accounts receivable balance.

Cash Loan

A sum of money borrowed that must be paid back with interest.

Interest Revenue

Earnings received from investments in interest-bearing assets like loans, bonds, and savings accounts.