When Refusing a Claim, Use Neutral, ___________________ Language Instead of Using

question 10

Short Answer

When refusing a claim, use neutral, ___________________ language instead of using "you" statements that place blame on the customer.

Understand the impact of the assembly line on the transition of the American economy into different phases.

Understand the evolving definitions of family in Canadian society.

Recognize the legal changes affecting family structures, such as marriage, divorce, and child custody.

Identify different types of family configurations and their societal recognition.

---

Definitions:

AUM

Assets Under Management, the total market value of investments managed by a person or entity on behalf of clients.

Redemption Notices

Notifications sent to holders of a financial instrument about the early redemption or buyback of the instrument before its maturity date.

Lock-Up

A period following an initial public offering (IPO) where major shareholders are restricted from selling their shares, often lasting from 90 to 180 days to prevent market flooding.

Redeem Funds

Redeeming funds refers to the process of exchanging a mutual fund, or other type of investment fund shares, for cash or for its underlying assets' worth.