In Addition to Supplying Information in a Reply Message to a Customer

question 45

Multiple Choice

In addition to supplying information in a reply message to a customer, what does the text also suggest for the body of your message?

• A)Promote your organization and products.
• B)Explain the process that you had to go through to respond to the request.
• C)Give a list of reasons that the reader should avoid buying products from your competitors.
• D)Include information that the reader may find useful, but didn't ask for.

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Definitions:

Warehousing Cost

Expenses related to storing goods in a warehouse, including rent, utilities, labor, and inventory handling charges.

Procurement Aggregation

The combining of procurement requirements for several departments or divisions of a business to secure better terms and prices from suppliers.

Economies of Scale

Cost advantages that a business achieves due to expansion, which typically results in lower per-unit costs.

Transaction Cost

Expenses incurred during the process of buying or selling goods and services, beyond the price of the products.