A Customer Service Rep's Main Job Is To

question 289

Multiple Choice

A customer service rep's main job is to:

• A) take orders.
• B) find a remedy when something goes wrong with a firm's marketing mix after a purchase.
• C) get new orders.
• D) set up retail displays for retail customers.
• E) listen to customer complaints.

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Definitions:

Sticker

A piece of printed paper, plastic, or other material with pressure sensitive adhesive on one side, used for attaching to surfaces for decoration, identification, or other purposes.

Successive Approximations

A process in behaviorism used for training where behaviors are broken down into simple steps and reinforced until the desired behavior is achieved.

Toilet Training

The process of teaching a young child to use the toilet for urination and defecation.

Rewards

Benefits or positive stimuli that are given in response to desired behaviors, often used in reinforcement learning.