Use This Information for Question That Refer to the United

question 182

Multiple Choice

Use this information for question that refer to the United Tools case. Terry Harter is marketing manager for United Tools and Mike O'Reilly is the firm's logistics manager. They work together to make decisions about how to get United's hand and power tools to its customers--a mix of manufacturing plants and final consumers (who buy United tools at a hardware store) . United Tools does not own its own transport facilities and it works with wholesalers to reach its business customers.
Together, Harter and O'Reilly try to coordinate transporting, storing, and product handling activities to minimize cost while still achieving the customer service level their customers and intermediaries want. This usually requires that United keep an inventory of most of its products on hand, but demand for its products is fairly consistent over time so inventory is easy to manage.
Harter has identified four options for physical distribution systems she could use to reach two of her key wholesalers, Ralston Supply and Ricotta Tool Co. The total cost for each option--and the distribution service levels that can be achieved--are as follows:
Ralston Supply expects a very high level (90 percent) of distribution customer service. Ricotta Tool Co. is willing to settle for a 70 percent customer service level, even if that means some products will occasionally be out of stock, if it gets products at a lower price.
For its large retail hardware customers (like Home Depot) , United regularly ships smaller orders directly to individual stores or in some cases to the retail chain's warehouses. Cross-country shipments usually go by rail while regional shipments usually go by truck.
One of United's biggest customer has placed a very large, heavy order. Its warehouse is in a location served by all transport modes, and the customer has directed United to ship the order by the mode with the lowest transport costs. In this situation, United will probably ship the tools by
$\begin{array}{lrl}\text { Main feature of system: }&\text { Total Cost }&\text { Distribution Service Level }\\1.\text { Airfreight } & \$ 1,000,000 & 95 \text { percent } \\2.\text { Inland waterways } & \$ 300,000 & 60 \text { percent } \\3.\text { Trucks } & \$ 500,000 & 70 \text { percent } \\4.\text { Rail and regional } & \$ 650,000 & 80 \text { percent } \\\text { warehouses } & &\end{array}$

• A) Airfreight
• B) Trucks
• C) Waterways
• D) Railroads

Recognize the limitations of descriptive/correlational research in establishing causality.

Understand measures of central tendency and variability.

Differentiate between various statistical tools and their implications on research findings.

Understand the general growth patterns and physical development milestones in children from birth through the early years.

---

Definitions:

Web-tracking Software

Software applications that monitor and analyze website traffic, user behavior, and other web metrics, often used to optimize online marketing strategies.

Web-based Communication

The exchange of information using internet-based platforms, including email, social media, and websites, facilitating instant and broad connectivity.

Gross Rating Points

A measure in advertising that indicates the reach or frequency of a particular media campaign, expressed as a percentage of the target audience.

Banner Ads

A form of online advertising that integrates a rectangular graphic display into a webpage, designed to attract traffic to a website by linking to the advertiser's site.