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INDIRECT channels are probably a better choice than direct channels when:
Maslow's Needs-Hierarchy
A theory in psychology proposed by Abraham Maslow that suggests human motivations are arranged in a hierarchy of needs, from basic physical needs to complex psychological needs.
Job Satisfaction
The level of contentment employees feel about their work, which can affect their performance and commitment.
Overall Motivation
The combined internal drive and external influences that energize, direct, and sustain an individual's efforts toward achieving a goal.
Trust
Confidence in the honesty, integrity, reliability, and fairness of a person or system.
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