Which of the Following Statements About Total Quality Management (TQM)

question 200

Multiple Choice

Which of the following statements about total quality management (TQM) is False?

• A) Before widespread adoption of TQM, most firms assumed that production defects were an inevitable part of mass production.
• B) Japanese producers of cars, electronics and cameras showed that production defects were not inevitable.
• C) From a TQM perspective, the cost of lost customers is a minor consequence of poor quality.
• D) From a customer's point of view, getting a defective product and having to complain about it is inconvenient.
• E) TQM methods have been applied to implementation problems other than manufacturing.

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Definitions:

Interunion Competition

Competition between different labor unions to represent workers in a particular sector or company.

Independent Labor Unions

Unions that operate independently of existing labor federations or national labor organizations, often focusing on specific workplace issues or industries.

ACFTU

The All-China Federation of Trade Unions, the national trade union organization in the People's Republic of China, serving as the umbrella organization for all Chinese trade unions.

Freedom of Association

The right of individuals to form and join groups of their own choosing, including the right to form or join labor unions.