It Is Difficult to Maintain Consistent Quality in Services Because

question 180

Multiple Choice

It is difficult to maintain consistent quality in services because

• A) services are nonperishable.
• B) as opposed to products, services are tangible in nature.
• C) the service provider deals directly with the customer and often has to interpret each customer's needs.
• D) variability is reduced as more humans are involved in delivery.
• E) it requires minimum human interaction.

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Definitions:

Civil War

An internal conflict within a country, fought between differing factions, regions, or groups that belong to the same nation, often resulting in significant political, social, and economic changes.

Timeline

A graphical representation of a chronological sequence of events, typically used to visualize historical events, project milestones, or life events.

Class Inclusion

A cognitive ability, identified in Piaget's theory, to understand that a general category can encompass several subcategories.

Classification Ability

The capacity to organize objects, ideas, or information into categories based on common characteristics or criteria.