Customer Satisfaction Is the Extent to Which a Firm Fulfills

question 200

Multiple Choice

Customer satisfaction is the extent to which a firm fulfills a consumer's:

• A) needs.
• B) desires.
• C) expectations.
• D) needs and desires.
• E) all of these are correct.

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Definitions:

Balance Sheet

A financial statement that displays a company's assets, liabilities, and stockholders' equity as of a specific date, showing the company's financial position.

Sole Proprietorship

A business structure owned by a single individual, where the owner and the business are legally considered the same.

Drawing Account

An account used to record the amounts withdrawn by an owner from the business for personal use.

Net Income

The total profit of a company after all expenses and taxes have been subtracted from total revenue.