Which of the Following Is an Important Capability for Sales

question 64

Multiple Choice

Which of the following is an important capability for sales processes that is found in most SFA modules in major CRM software products?

• A)Returns management
• B)Lead management
• C)Channel promotions management
• D)Events management
• E)Customer satisfaction management

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Definitions:

RFPs

Stands for "Request For Proposal", a document that solicits proposals, often through a bidding process, by an agency or company interested in procurement of a commodity, service, or valuable asset.

Video Teleconferencing

The technology that allows people in different locations to hold face-to-face meetings without having to move to a single location physically.

RFP

Request for Proposal, a document issued by an organization soliciting proposals from vendors for the procurement of a product or service, as part of the procurement process.

Sales Representative

An individual who represents a company's products or services, aiming to persuade potential buyers to make a purchase.