Verizon's Implementation of a Web-Based Digital Dashboard to Provide Managers

question 11

Multiple Choice

Verizon's implementation of a web-based digital dashboard to provide managers with real-time information, such as customer complaints, is an example of:

• A) improved flexibility.
• B) improved decision making.
• C) competitive advantage.
• D) supplier intimacy.
• E) a new product.

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Definitions:

Alderfer's ERG Theory

A motivational theory that categorizes human needs into three groups: Existence, Relatedness, and Growth, proposing that individuals are motivated to satisfy these needs.

Existence Needs

Desires for physiological and material well-being.

McClelland

A psychologist known for his work on motivation and needs theory, specifically Achievement Motivation Theory.

Complex Tasks

Duties or projects that involve multiple steps, require higher-order thinking, and cannot be easily automated or simplified.