As Described in the Chapter Case, Which of the Following

question 12

Multiple Choice

As described in the chapter case, which of the following constitutes a people element of the UPS tracking system?

• A) The web-based Post Sales Order Management System
• B) The ability to provide package status reports to customers
• C) The decision to use automation
• D) The implementation of in-house package tracking software
• E) The ability to embed UPS functions in external sites

---

Definitions:

Early Industrialization

The phase during the 18th and 19th centuries when societies transitioned from agrarian to industrial economies, marked by the development of factories and machinery.

Tariff Barriers

Economic measures implemented by countries to restrict imports by increasing the cost of foreign goods through taxes.

Foreign Direct Investment

Investment made by a company or individual in one country in business interests in another country, in the form of establishing business operations or acquiring business assets.

Neoliberal Globalization

An economic and political paradigm that promotes free markets, deregulation, and an increase in global trade and investment.