Verizon's Implementation of a Web-Based Digital Dashboard to Provide Managers

question 11

Multiple Choice

Verizon's implementation of a web-based digital dashboard to provide managers with real-time information, such as customer complaints, is an example of:

• A) improved flexibility.
• B) improved decision making.
• C) competitive advantage.
• D) supplier intimacy.
• E) a new product.

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Definitions:

Top Management

The highest level of management within an organization, responsible for setting strategic goals and ensuring their realization.

Adverse Behavioural Responses

Negative reactions or changes in behavior resulting from policies, actions, or conditions, often unintended consequences.

Production Budget

A financial plan that outlines the cost of producing the products a company plans to sell, including direct materials, labor, and overhead.

Direct Materials

Raw materials that are directly traceable to the manufacturing of a product and considered a part of the product's cost.