James and Neung Are Negotiating a Purchase from Neung's Tai

question 48

Multiple Choice

James and Neung are negotiating a purchase from Neung's Tai corporation. James notices that Neung is very quiet. Rather than assume that Neung is upset at how the negotiations are going, James continues to discuss the details of how the purchase will ensue. Finally James closes the deal and later learns that Neung's quiet moments were respectful moments to allow James to reveal his deal. Which strategy did James use to succeed?

• A) assume certain universal similarities
• B) emphasize description rather than interpretation
• C) practice empathy
• D) assume differences until similarity is proven
• E) treat interpretations as a working hypothesis

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Definitions:

Health and Safety Legislation

Legal provisions and regulations designed to protect employees from workplace hazards and ensure a safe working environment.

Health and Safety Inspectors

Professionals responsible for assessing workplaces to ensure they comply with health and safety regulations and standards to protect workers.

Physical Health Hazards

Environmental factors or substances that can cause harm or illness to an individual's physical health in the workplace.

Shared Responsibility Model

A newer approach to safety in the workplace that assumes the best way to reduce accident rates relies on the cooperation of the employer and the employees (who may be represented by a union).