If an Employee Expresses Organizationally Desired Emotions During Interpersonal Transactions

question 89

True/False

If an employee expresses organizationally desired emotions during interpersonal transactions, the employee is performing emotional labor.

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Definitions:

Marginal Benefit

The additional benefit or usefulness experienced by consuming or producing another unit of a good or service.

Marginal Cost

The supplementary cost of manufacturing another unit of a product or service.

Consume

The action of using up goods and services to satisfy personal or collective wants or needs.

Opportunity Cost

The cost of foregoing the next best alternative when making a decision or choosing to do one thing over another.