Darnita, Manager of Customer Service for a Large Company, Is

question 21

Multiple Choice

Darnita, manager of customer service for a large company, is conducting performance appraisals for her staff.HRM has given her a sheet with a number of grouped statements.She has to select 1 from each group.For instance, she has to indicate whether an employee is "cheerful" or "confident".She returns the form to HR, who score it and report the results to her.What performance appraisal method is she using?

• A)Adjective rating scale
• B)BARS
• C)Critical incident
• D)Forced choice
• E)Checklist appraisal

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Definitions:

Machine Operators

Workers responsible for setting up, operating, and maintaining machines or equipment in a manufacturing or production facility.

Factory Overhead

Indirect costs associated with manufacturing, including utilities, maintenance, and depreciation of production facilities, not directly attributed to a specific product.

Product Cost

The total expense incurred to create and manufacture a product, including direct labor, materials, and overhead.

Maintenance

The process of preserving equipment, systems, and buildings in proper working condition through routine checks, repairs, and updates.