Mary, a Teller Trainer for a Large Bank, Has Designed

question 27

Multiple Choice

Mary, a teller trainer for a large bank, has designed a new training program that largely automates the training process. Tellers go into a "cage," and are given simple sample transactions to process. If an error is made, a flashing light and bell indicates to everyone in the training area that the person has made a mistake. If the transaction is processed correctly, the teller is provided a $50 gift certificate to a clothing store and then the computer generates a more difficult task. Mary proudly presents the new format to you, the HR executive. Which of the following questions would you ask Mary first?

• A) What was wrong with the old teller training program?
• B) What are the goals of this program?
• C) How much will this cost?
• D) Were you ever a teller, B.W.?
• E) Were job redesign characteristics infused into this simulation?

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Definitions:

Vision For Action

Refers to the ability of the brain to transform visual information into motor commands, enabling coordinated movements in response to visual stimuli.

Dorsal Stream

The visual processing pathway in the human brain that is responsible for the perception of motion, spatial orientation, and control of eye movements and hand-eye coordination.

Trichromatic Theory

A theory of color vision proposing that the eye perceives color through the relative rates of response by three types of cones, each sensitive to different wavelengths of light.

Colour Vision

The ability of the eye to distinguish objects based on the wavelengths of the light they reflect, emit, or transmit.