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MATCHING KEY TERMS AND DEFINITIONS
-Using outside firms for providing necessary products and services.
Routine Reply
A standard or typical response given to common inquiries or situations.
Benefits
Particular advantages that readers will realize from a product’s selling points.
Positive Message
Communication that conveys good news, positive feedback, or constructive information.
Claim
An official grievance filed due to discontent with a product or service.
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Q18: Using outside firms for providing necessary products
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Q86: Ivan is the vice-president of human resources