Customer Service After a Sale Is an Investment of Time

question 35

Multiple Choice

Customer service after a sale is an investment of time, money, and energy ________.

• A) That can have a very high return on investment
• B) That has no return on investment
• C) That 250 other people will share
• D) That has a low return on investment
• E) All of the above

---

Definitions:

Earnings Rate

The rate at which an individual or corporation is taxed or the speed at which an investment grows.

Present Value Index

A ratio used in capital budgeting to evaluate the profitability of investments by comparing the present value of future cash flows to the initial investment cost.

Compound Interest

Interest that is computed on both the initial amount of the deposit or loan and on the interest that has been added to that principal over past periods.

Desired Rate of Return

The minimum percentage return an investor expects to achieve by investing in a particular asset.