What Should You Do When a Customer Raises Objections During

question 6

Multiple Choice

What should you do when a customer raises objections during a sales call?

• A) Acknowledge objections as they arise and respond to them.
• B) Ignore them; the customer will forget about them by the time the call is over.
• C) Shorten the sales call; don't waste time on a customer who has objections to your product or service.
• D) Pretend that you didn't hear the customer.
• E) Convince the customer they are wrong.

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Definitions:

Ethical Approach

A perspective or method guided by moral principles, focusing on right and wrong conduct, fairness, and respect for others.

Public Knowledge

Information or facts that are accessible and available to the general public, not restricted or confidential.

Self-Check

A personal evaluation process where an individual assesses their own performance, qualities, or achievements, often for improvement purposes.

Unreasonable Customer

A customer whose expectations or demands are not in line with what is considered fair or feasible by normal standards.