Who Among the Following Would Be Most Likely to Hear

question 95

Multiple Choice

Who among the following would be most likely to hear and resolve a case if the alternative dispute resolution method of arbitration is used?

• A) an immediate supervisor
• B) a higher-level manager
• C) a panel of nonmanagement employees
• D) a peer of the employee
• E) a retired judge

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Definitions:

Fourth Category

A classification term that could refer to the additional grouping in a set, often used when items are divided into several distinct types.

Need-Payoff Question

A sales technique question that aims to make the customer articulate the benefits of solving a problem, emphasizing the value of the proposed solution.

SPIN Approach

A sales technique that involves asking Situation, Problem, Implication, and Need-payoff questions to better understand customer needs.

Bookstore Owner

An individual or entity that owns and operates a retail establishment selling books.