Which of the Following Is a Measure of Customer Satisfaction

question 50

Multiple Choice

Which of the following is a measure of customer satisfaction that indicates the success of the staffing efforts of an HR department?

• A) treatment of applicants
• B) average years of experience or education of hires per job family
• C) average days taken to fill open requisitions
• D) the ratio of acceptances to offers made
• E) the ratio of minority or women applicants to representation in local labor market

---

Definitions:

Signature

A person's name written in a distinctive way as a form of identification in authorizing a document.

Time Draft

A type of financial instrument that allows the payer to delay payment until a specified future date, as indicated on the draft.

Sight Draft

A financial document that demands payment on presentation to the drawee.

Promissory Note

A financial document in which one party promises to pay another party a specified sum of money at a specified time.