Which of the Following Is a Customer Satisfaction Measure of the Overall

question 104

Multiple Choice

Which of the following is a customer satisfaction measure of the overall effectiveness of HR activities?

• A) the ratio of personnel staff to employee population
• B) the percentage of employees receiving tuition refunds
• C) per capita (average)merit increases
• D) the working relationship between organizations and HRM department
• E) the turnover rate

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Definitions:

Celler-Kefauver Act

A United States antitrust law passed in 1950 aimed at preventing anti-competitive mergers that could create monopolies.

Vertical Mergers

Vertical mergers involve the combination of two or more companies that operate at different levels within the supply chain of a common product or service, aiming to increase efficiency or reduce costs.

Relevant Market

Represents the market segment or area where the competition and customer demand for a company's products or services are analyzed.

Consumer Product Safety Commission

A U.S. government agency responsible for the regulation of the sale and manufacture of consumer products to ensure their safety.