Which of the Following Is a Measure of Customer Satisfaction

question 50

Multiple Choice

Which of the following is a measure of customer satisfaction that indicates the success of the staffing efforts of an HR department?

• A) treatment of applicants
• B) average years of experience or education of hires per job family
• C) average days taken to fill open requisitions
• D) the ratio of acceptances to offers made
• E) the ratio of minority or women applicants to representation in local labor market

---

Definitions:

Civil Liberties

Individual rights protected by law from governmental interference or restriction, including freedom of speech, assembly, and religion.

Labor Rights

The protections and entitlements of workers, including the right to safe working conditions, fair wages, and freedom from discrimination, established by law and labor unions.

Great Depression

A severe worldwide economic downturn that took place during the 1930s, marked by high unemployment, significant declines in output and the standard of living, and widespread poverty.

New Deal

A series of programs, public work projects, and financial reforms enacted by President Franklin D. Roosevelt in the United States between 1933 and 1939 to help recover from the Great Depression.