KTPO Telecom Wants to Implement an On-The-Job Training Program for the Sales

question 119

Multiple Choice

KTPO Telecom wants to implement an on-the-job training program for the sales staff that are unaware of the technical aspects of the firm's products.The lack of technical knowledge among its sales staff is harming the company's prospects of securing lucrative contracts.Although KTPO's IT team is well versed in various technologies,it is not well suited to handle a training program.However,the best IT trainers in the industry cost more than what KTPO can afford to spend on the training program.This scenario illustrates _____.

• A) simulation
• B) social support
• C) situational constraints
• D) psychological mindedness
• E) experiential conflicts

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Definitions:

REBT

Rational Emotive Behavior Therapy, a form of psychotherapy that helps individuals identify irrational beliefs and replace them with more rational ones.

ABC Model

Stands for Antecedent, Behavior, Consequence, a model used in cognitive-behavioral therapy to understand the interaction between thoughts, behaviors, and resulting outcomes.

Irrational Beliefs

Thoughts that lack evidence or logical reasoning, often contributing to unhealthy emotional outcomes.

Cognitive Distortion

A mental framework that consists of skewed or biased ways of thinking, often leading to negative emotions and behaviors.