Stronx Consulting Tests Its Salespeople on Listening Skills and Then

question 53

Multiple Choice

Stronx Consulting tests its salespeople on listening skills and then implements a training program to teach all of them to be better listeners.At the conclusion of the last training session,it conducts a posttest to measure listening skills again.Based on the results,the training manager reports that the training program increased listening skills by a significant amount.Which of the following statements represents the main weakness in the manager's conclusion?

• A) The actual impact of the training can only be evaluated by comparing the performance of employees who underwent training and those who did not.
• B) The posttest evaluated employees for the same levels of knowledge,skill,and competency as the pretest did.
• C) Posttests and pretests are very complex,and Stronx Consulting should have used a simpler form of evaluation.
• D) The duration of the training was three days,which is comparatively short when compared with the duration of many other training programs.
• E) The posttest was conducted immediately after the training program,which is too soon for accurate measurement of learning.

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