A Survey of Employee Satisfaction Among a County's 9-1-1 Dispatchers

question 41

Multiple Choice

A survey of employee satisfaction among a county's 9-1-1 dispatchers found that employees struggle to keep up with calls, feel little or no control over their situation, and constantly worry about making mistakes. A suggestion is made to simplify the jobs in order to deal with these sources of dissatisfaction. Why would simplifying the jobs be beneficial in this case?

• A) The employees face few challenges already.
• B) The costs of employee errors are severe.
• C) The scope for employee errors is minimal.
• D) The employees do not engage in multitasking.
• E) The information-processing requirements of the job are minimal.

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Definitions:

Rhetoricians

Experts or scholars who specialize in the art of rhetoric, studying and teaching about the effective use of language and communication strategies.

Persuasive Tactics

Strategies used to convince or influence others to accept a certain viewpoint or undertake a specific action.

Content Analysis

A research technique for systematically analyzing the content of communication material through categorization and quantification.

Counting

The action of determining the total number of items in a collection or group.