Bright Sky Health Care Systems Set Up a Program That

question 110

Multiple Choice

Bright Sky Health Care Systems set up a program that encourages employees to share their ideas for patient satisfaction and cost savings.After a year of collecting these ideas,the HR department conducted an employee survey and learned that its employees did not feel very empowered.What else should Bright Sky do to improve the sense of empowerment?

• A) Hold employees accountable for their results.
• B) Train employees to use information resources.
• C) Show that management is listening to the ideas and implementing the valuable ones.
• D) Train managers to link employees to resources within and outside the organization.
• E) Encourage employees to interact with staff throughout the organization.

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Definitions:

Social Mobility

The ability for individuals or families to move up or down the socioeconomic ladder within a society.

Metacontrast Principle

A phenomenon in social identity and group behavior, where contrast between in-group and out-group members is maximized in the perceivers' mind.

Extended Contact Effect

The reduction of prejudice through indirect relationships, wherein knowing a member of an in-group has a friends in an out-group can lead to more positive attitudes towards that out-group.

Ingroup Favouritism

Behaviour that favours one’s own group over other groups.