When You Sell, You Should Always Listen Carefully to Customer

question 14

Multiple Choice

When you sell, you should always listen carefully to customer complaints, because ________.

• A) it's better to have customers complain to you than to other people
• B) customers are happier when you listen to them
• C) they provide invaluable information about how to improve the product or service
• D) the "buck" stops here

---

Definitions:

Fireproof Safe

A secure storage unit designed to protect contents from fire damage up to certain temperatures or for a specified duration.

Cubic Inch

A unit of volume measurement in the Imperial and United States customary systems, equivalent to the volume of a cube with each side being one inch long.

Dollar Markup

The difference between the selling price of an item and its cost expressed in dollars, representing the retailer's gross profit.

Industrial Warehouse Shelving

Storage solutions designed for heavy duty usage in industrial or commercial warehouses to organize and hold inventory.