By Teaching Customers How to Use Its Products, Home Depot

question 35

Multiple Choice

By teaching customers how to use its products, Home Depot is helping customers see the ________ of its products.

• A) ramifications
• B) benefits
• C) features
• D) utility

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Definitions:

Market

A system or environment where buyers and sellers interact to exchange goods, services, or information.

Profit

The financial gain realized when the amount of revenue gained from a business activity exceeds the expenses, costs, and taxes involved in sustaining the activity.

Groupthink

A psychological phenomenon that occurs within a group of people when the desire for harmony or conformity results in an irrational or dysfunctional decision-making outcome.

Fundamental Attribution Error

The tendency to overemphasize personal characteristics and ignore situational factors in judging others' behaviors.