Trust Is the Foundation on Which the Long-Term Customer Relationships

question 109

True/False

Trust is the foundation on which the long-term customer relationships that are so crucial to the Web success are built.

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Definitions:

Information

Data processed, organized, or structured in a given context to make it meaningful or useful.

Client

In professional contexts, a client is a person or organization that uses the advice or services of a professional or company.

Likert-Type

A survey question format that presents a statement and asks respondents to indicate their extent of agreement or disagreement on a typically five or seven-point scale.

Rating Scale

A group of classifications aimed at gathering details on a quantitative or qualitative characteristic.