Establishing a Policy of Responding to All Customer E-Mails Within

question 51

True/False

Establishing a policy of responding to all customer e-mails within 24 hours and sending customers order and shipping confirmations and "thank you for your order" e-mails are not very important to enhancing online customer service.

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Definitions:

Anxiety

A sense of tension or concern, generally caused by an impending event or an outcome that is undecided.

Reinforcement

In psychology, a consequence applied to an organism's behavior that increases the likelihood of the behavior recurring in the future.

Learning Through Observation

Acquiring new behaviors, skills, or information through watching others, also known as observational learning or social learning.

Fear of Snakes

An evolutionary and commonly found phobia or intense fear of snakes, known scientifically as ophidiophobia.