What Can a Company Do to Achieve Stellar Customer Service

question 75

Multiple Choice

What can a company do to achieve stellar customer service and satisfaction?

• A)Listen to customers with the help of suggestion boxes, focus groups, surveys, and other tools.
• B)Define what "superior service" means so that customers and employees know exactly what to expect and what to provide.
• C)Hire friendly, courteous sales and service representatives.
• D)All of the above

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Definitions:

Damage Control

Efforts to minimize or repair the negative effects of a problem, crisis, or scandal.

Legal Authorities

Official bodies or documents that have the power to enforce laws, regulations, or standards.

Email

A digital form of communication where messages are sent and received electronically over the internet, allowing for quick and easy exchange of information.

Lawsuits

Legal actions or proceedings brought in court by one party against another for the resolution of a dispute.