Zack Asks His Customers to Complete a Survey About the Service

question 68

Multiple Choice

Zack asks his customers to complete a survey about the service they receive at his company so that he and his staff can make adjustments and improvements. Zack is focusing on the ____ aspect of total quality management.

• A)continuous quality improvement
• B)strengthening supplier partnerships
• C)customer satisfaction
• D)employee participation
• E)sales improvement

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Definitions:

Moravians

A Christian group originating in the Czech Republic in the 15th century, known for their missionary work and community-focused lifestyle.

Enslaved Labor

Refers to the forced work performed by enslaved individuals, especially common in historical contexts such as the transatlantic slave trade and plantation economies.

Rice Prices

The cost or price at which rice is bought and sold, which can fluctuate based on various economic factors.

Plains Indians

Native American tribes who lived on the Great Plains of the United States and Canada, known for their nomadic lifestyles and dependence on bison.