If Southwest Airlines Closely Evaluates the Products and Processes of United

question 24

Multiple Choice

If Southwest Airlines closely evaluates the products and processes of United Airlines with the intent of improving quality among their own products and practices, Southwest is using

• A) SWOT analysis.
• B) long-term strategy.
• C) partnering strategy.
• D) benchmarking.
• E) goal establishment..

---

Definitions:

Reality Shock

The experience of realizing that the actualities of a situation or environment are different from one's expectations or beliefs.

Corporate Culture

The collection of beliefs, values, attitudes, and behaviors that shapes the social and psychological environment of a business organization.

Workforce

The collective group of individuals engaged in or available for work, either in a specific organization or in a broader economic system.

Organizational Socialization

is the process through which new employees learn the values, skills, behaviors, and social knowledge necessary for successful integration into an organization.