In the Delphi Forecasting Method,a Group of Internal and External

question 16

True/False

In the Delphi forecasting method,a group of internal and external experts are surveyed during several rounds in terms of future events and long-term forecasts of demand but the group members do not physically meet.

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Definitions:

Service Recovery

Service recovery involves a company's response to a service failure, aiming to address the issue and restore customer satisfaction.

Distributive Fairness

The perceived fairness of the outcomes of a decision-making process, including the allocation of resources or rewards among stakeholders.

Procedural Fairness

The perception that the processes and methods used to make decisions and resolve disputes are fair and impartial.

Innovation Diffusion

Innovation diffusion is the process by which a new idea, product, or technology spreads through cultures and societies, from its origin to widespread adoption.