Which of the Following Would NOT Be Considered an Acceptable

question 1

Multiple Choice

Which of the following would NOT be considered an acceptable option in managing capacity when demand exceeds available service capacity?

• A)​Cross-training and sharing employees
• B)​Utilizing technological tools like computers and automated systems
• C)​Utilizing fewer facilitating products
• D)​Using customers to provide services

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Definitions:

Personality Disorder

A pervasive, persistent, inflexible, maladaptive pattern of behavior that deviates from expected cultural norms.

Difficult People

Individuals who are challenging to deal with in social or professional contexts due to their behavior, attitude, or communication style.

Job

A role or position occupied by a person in exchange for compensation.

Confront-Contain-Connect

A strategy for managing conflict or disturbance by addressing the issue, controlling the situation, and then establishing a positive relationship.