Quick Recovery from Service Failures May Serve as Good Word-Of-Mouth

question 21

True/False

Quick recovery from service failures may serve as good word-of-mouth advertising for the firm.

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Definitions:

Common Law

A legal system based on judicial decisions and precedents rather than statutory laws.

Express Terms

Specific conditions and clauses explicitly stated in a contract or agreement, leaving no room for interpretation.

Contractual Parties

Contractual parties are the individuals or entities that enter into a contract with each other, agreeing to specified terms and obligations.

Implied Warranties

Legal assurances that are not expressly stated but are assumed in transactions, ensuring that products and services are fit for their intended use.