Companies Work Very Hard to Reduce the Number of Their

question 25

Multiple Choice

Companies work very hard to reduce the number of their present customers which never return.This customer defection is often referred to as:​

• A)​Customer churn
• B)​Clickstream defection
• C)​Balking
• D)​Revenue Exodus

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Definitions:

Neo-Evolutionary Theory

A theoretical perspective that attempts to explain the process of social evolution in societies through mechanisms such as adaptation, selection, and variation, building upon earlier evolutionary theories.

Theory of Competition

An economic theory that describes how individuals and firms compete within a market to maximize their benefits, usually through price, quality, and innovation.

Cyclical Theory

A theory suggesting that events or phenomena occur in predictable cycles, often applied to economics and history.

Conflict Theory

A sociological perspective that views social life as a competition for scarce resources, emphasizing the role of power and inequality in causing social conflict and change.