The Element of a CRM Program in Which a Customer's

question 6

Multiple Choice

The element of a CRM program in which a customer's lifetime value is calculated is referred to as:

• A)​Segmenting customers
• B)​Predicting customer behaviors
• C)​Customer value determination
• D)​Customer preference determination

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Definitions:

Bed-Wetting

A common condition often seen in children, characterized by involuntary urination during sleep.

Shaping

A conditioning procedure used in behavioral psychology to establish a new behavior by rewarding closer approximations of the desired behavior.

Desired Behavior

Refers to the specific actions or reactions that an individual or group aims to elicit through various means, including instruction, training, or behavioral modification techniques.

Praises

Expressions of approval or admiration directed towards someone for their achievements or qualities.