As Customers Navigate Through a Website CRM Software Can Record

question 8

True/False

As customers navigate through a website CRM software can record and analyze the customer's clickstream so website images and ads can be tailored to the needs and desires of that individual customer.

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Definitions:

Phobia

An exaggerated, unrealistic fear of a specific situation, activity, or object.

Cold Turkey

The abrupt cessation of a substance dependency and the resulting uncomfortable withdrawal symptoms.

Testimonials

Statements made by satisfied customers or users, often used in marketing to demonstrate the value or effectiveness of a product or service.

Psychotherapy

The treatment of mental disorder by psychological rather than medical means, involving talking therapies and behavioral interventions.