In an Effort to Boost His Department's ROI,the Manager of an Automobile

question 48

Multiple Choice

In an effort to boost his department's ROI,the manager of an automobile repair shop prioritizes repairs that use his department's car lift (its major capital investment) .However,the car company's CEO would actually prefer that a more comprehensive approach to car repairs be used across multiple departments.The CEO's favored approach would be better for the company overall,although it would hurt the department manager's personal ROI.Which of the following would be an appropriate response?

• A)No response is needed.The manager should continue to prioritize his own ROI.
• B)The company should eliminate ROI entirely from its performance evaluations since it can be so easily abused.
• C)The company should combine multiple divisions together so ROI is better aligned with the CEO's goals.
• D)The company should consider adopting multiple performance measures,in addition to ROI,to evaluate the department manager's performance in line with the company's overall objectives.

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Definitions:

Organizational Development (OD)

A planned, organization-wide effort to increase an organization's effectiveness and viability.

Tempered Radicals

Individuals within an organization who seek to drive change incrementally, balancing adherence to existing norms with advocating for reform.

Practical Guideline

A set of actionable advice or instructions designed to help individuals or organizations achieve specific tasks or objectives efficiently.

Be Radical

Involves taking bold and innovative actions that diverge from the norm to achieve significant impact.