The ________ Characteristic of Services Makes It Difficult for Customers

question 39

Multiple Choice

The ________ characteristic of services makes it difficult for customers to know what a reasonable price should be for a service.

• A)intangibility
• B)perishability
• C)simultaneity of production and consumption
• D)Both intangibility and perishability are correct.
• E)All of these are correct.

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Definitions:

Milgram Experiment

A psychological experiment conducted by Stanley Milgram in the 1960s to study obedience to authority, where participants were instructed to administer electric shocks to another person.

Stanford University Prison Experiment

A psychological study conducted by Philip Zimbardo in 1971 at Stanford University, where students were assigned roles of prisoners and guards to explore the effects of perceived power.

Generalization

Drawing a conclusion about a certain characteristic of a population based on a sample from it.

Logical Support

The provision of reasons or evidence to justify a claim or argument.