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COMPLETION QUESTIONS
Service Setting or Servicescape
Frontstage
Atmospherics
Backstage
E-servicescape
Avoidance
Approach
-____________ environment is a setting that people find undesirable.
Pay
Compensation received by an employee for their work, including wages, salaries, and bonuses.
Job Characteristics Model
A theory that proposes that the nature of a job itself is key to employee motivation, satisfaction, and performance by focusing on five core job dimensions.
Job Feedback
Information provided to employees regarding their performance, used as a basis for improvement and development.
Effectiveness
Denotes the degree to which objectives are achieved and the extent to which targeted problems are solved.
Q1: For some types of services,such as restaurants
Q9: The Internet enables positive and negative publicity
Q12: Your manager is thinking about designing a
Q18: Service frameworks perform all of listed functions
Q21: Depending on the specific technique selected,observational methods
Q23: Of the connections between the customer and
Q27: Service recovery is the effort an organization
Q28: Is it necessary for service organizations to
Q45: Distinguishing service and physical goods along a
Q51: _ are particularly well suited to stimulating